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BOOKING POLICIES
DEPOSITS
To accommodate your colour service, our stylists reserve a large block of time exclusively for you. We request a deposit to hold your appointment at least 72 hours prior to your reserved booking. Without receipt of deposit we will open up that reserved appointment time for another client. We require 48 hours advance notice to reschedule or your deposit will be forfeited.
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$100 non-refundable deposit required for colour services.
$200 non-refundable deposit required for corrective & hair extension services.​
Deposits can be made in person, by Interac e-Transfer or by credit card via emailed invoice link. We will provide details upon booking.
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Cancellation policies apply. Thank you for your understanding.
CONSULTATIONS**
Consultation is required for balayage, colour corrections, going from dark to light, and vivids (green, blue, pink, etc). Please contact us to book a complimentary consultation so we can provide a general pricing quote.
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PRICING
Our pricing structure is based on each stylist's experience level and specialty. Prices shown reflect the base price with a New Talent. Extra costs will incur for substantially thick, long and/or previously coloured hair based on consultation and factors that may affect the services required to achieve your goal. (Extra bowls of colour, unexpected previous colour present, etc.) This will be discussed during your consultation.​
​​​COLOUR ADJUSTMENTS/AFTER CARE
No shampooing for a minimum of 48-72 hours after your colour service (5 days or more for silver or pastel tones; please note that silver and pastel tones typically do not last more than 3-5 washes depending on the depth & tonality).
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Please contact us within within ONE week of service for a colour adjustment. For adjustments made after this time period or if you change your mind about the desired outcome, full service charges will apply. No refunds.
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We cannot guarantee your colour service if you do not adhere to the recommended home care products or a professional salon grade shampoo & conditioner. No purple shampoo should be used within 4-6 weeks of colour service. It will prematurely fade blonde toners and root melts.
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We recommend no swimming after any colour services as chlorine or salt water will fade all colour immediately; as will direct sunlight. No colour adjustments will be made. A chelating treatment such as Malibu Crystal Gel will be required prior to your next colour service with us due to possible adverse chemical reactions from chlorine.
We kindly ask that you adhere to our recommendations for best colour longevity after you leave the salon.
Thank you for understanding.